Most log-in problems occur because of three things: incorrect log-in information, problems with cookies or problems caused by spam filters/blockers.
Please use the following checklist to help you with any log-in problems you have. If you continue to have problems after checking the list please email or phone us for assistance.
1) Incorrect Log-in Information:
Make sure you are using the correct log-in information. Your User Name and your Password were given to you during training. Please keep this information handy or phone/email us if you have forgotten the user name or password.
2) Problems with Cookies:
Make sure that you have cookies enabled on your Internet browser. We use both first-party and third-party cookies on our web site and both must be enabled. On Internet Explorer (IE) select Tools/Internet Options/Privacy to find the cookie settings.
You can generally use the Default setting on Medium High without causing log-in problems. For higher settings you generally must add our web site address using the Edit button. Type in our address www.nbn-jobs.com in the Address Line and hit the Allow button. The web site address should then appear in the Managed Web Sites window. Then click the OK button to close the Internet Options window.
If you want stricter control for cookies you can use the Advanced setting button for cookies. To use the NBN web site you must allow first and third-party cookies.
It is not unusual for a cookie to or go bad on your PC. When this occurs it will cause log-in problems. The first thing you must do is remove cookies from the current session/attempt on the web site. With IE use Tools/Internet Options/General and click on the Delete Cookies button. Then click on the Delete Files button to remove the temporary Internet files. If you do not delete your files very often this may take a while. Every single page you view on the Internet is stored in the temporary internet file folder, including the log-in page for NBN.
Next, you must remove the persistent cookie that is stored on your hard drive (persistent cookies are stored for a length of time that is set by the Web server when it passes the cookie to Internet Explorer - these cookies are used to store/state information between visits to a site).
To do this close all browser windows and go to the icon My Computer that appears on your computer screen when you first turn on your computer and double click. Double click on the C: drive. Find the Windows folder and double click on it. Depending on your computer set-up you may see a warning. You need to choose to Show Files and double click on the Cookies folder.
When the cookies folder opens you will see a list of all cookies stored on your hard drive. Depending upon how much you use the Internet the list could be rather large. You will have to check the list (it's in alphabetical order) for any cookies related to NBN's web site. The beginning of each cookie will show a name then the @ symbol. Example: susan@nbn-jobs.com
The addresses to look for are as follows:
banking-financejobs.com
mortgagebankingrecruiters.com
nbn-jobs.com
www.banking-financejobs.com
www.mortgagebankingrecruiters.com
www.nbn-jobs.com
When you find one of these addresses you must right click on the address with your mouse. Then choose Delete to remove the cookie. Please check the list carefully. Many times there are multiple cookies stored by our web site. Each one must be removed.
When you have finished removing all cookies you should close all windows and return to your Internet browser and bring up the NBN home page and start the log-in process over again.
3) Spam Filters/Blockers/Firewalls:
There are many different types of spam filters, spam blockers, pop-up ad blockers and firewalls on the market. Any of these products may cause interference with your log-in and/or the ability to click on the hyperlinks to jobs/candidates that are e-mailed to you each week. If you experience problems with clicking on the job/candidate hyperlinks or still have problems with your log-in after deleting the cookies you need to check your software.
Generally the best way to check to see if your software is causing a problem is to temporarily disable your software. You will need to consult the HELP section of your particular software for instructions on how to disable the program. Once the program has been disabled please try to log-in again on the NBN web site.
